Help Center

This Help Center walks through the most common questions buyers and sellers run into, organized by what stage of using the platform you're actually at. If you don't find what you need here, the FAQ covers shorter, quicker answers, and Contact Us reaches a real person if neither page solves the problem.

Getting started

Creating an account takes a minute - an email address, a display name, and a password is all that's required to start browsing and buying. You don't need to verify anything just to make a purchase. Selling is a separate step: from any page, use the "Become a Seller" option, which walks you through providing basic seller information and, depending on the category, identity verification. Some categories are open to any verified seller; others require an additional review because of the nature of what's being sold (high-value accounts, for example) or because the underlying game/platform's policy demands stricter handling. If a category you want to sell in isn't available for application yet, that usually means it's still being reviewed against publisher policy rather than being permanently closed.

Buying on the platform

Every listing shows its price, available stock, delivery time estimate, and the seller's track record (completion rate, dispute rate, and reviews) before you commit to anything. When you check out, your payment goes into escrow rather than straight to the seller - this is the core protection the whole platform is built around, and it's covered in more detail on the Buyer Protection page. Once the seller marks the order delivered, you'll get a notification and a window of time to review what you received. If everything's correct, confirm it and the seller gets paid. If something's wrong, don't confirm - open a dispute instead, explain what happened, and attach any proof (screenshots, recordings, anything relevant). An admin reviews both sides separately before deciding the outcome.

If a listing uses automatic delivery, you may receive your item, code, or account credentials within seconds of payment clearing - this happens when a seller has pre-stocked items in their inventory rather than fulfilling orders manually. Listings without this feature show a delivery ETA instead, which is the seller's own estimate of how long manual fulfillment typically takes.

Selling on the platform

Once you're approved for a category, creating a listing involves picking the right item type (account, top-up, item, boosting, or subscription), filling in the specification fields relevant to that type, setting your price and stock, and choosing how long buyers have to dispute after delivery (the insurance period). You can pre-stock items in your Storage section so qualifying orders deliver themselves automatically the instant payment clears - genuinely useful if you're selling something like gift card codes or pre-made accounts in volume, since it means you're not manually delivering the same thing over and over.

When an order comes in that isn't auto-delivered, you'll see it in your Sold Orders list with a clear status. Deliver promptly, attach proof if relevant, and the funds move into a pending state until the buyer confirms or the insurance window passes. After that, the money becomes available for withdrawal, minus the platform commission, which is shown upfront before you ever list anything - never deducted as a surprise later.

Payments, balance, and withdrawals

Buyers can pay with the cryptocurrency options shown at checkout, or Cash on Delivery where it's enabled for a given order, both of which require confirmation before an order counts as paid. You can also deposit funds into your account balance directly - useful if you'd rather pre-load funds than pay per order - though deposited balance can only be spent on purchases within the platform, it can't be withdrawn as cash. That's a deliberate separation: money you earned from sales is yours to withdraw; money you deposited is store credit for buying things here.

Sellers withdraw earnings from their Wallet page once funds clear the insurance period. Withdrawal requests are reviewed before payout, and some categories or volumes may require identity verification first - this is covered in the AML & KYC Policy.

Disputes and refunds

Disputes follow a staged process rather than an instant automatic decision either way. The party being responded to gets a fair window to reply and submit their side, both parties submit evidence privately (each side only sees their own evidence until it reaches an admin), and if it's not resolved directly between buyer and seller, it escalates for review. Sellers can also choose to agree to a refund immediately at any stage if they recognize the issue, which resolves things faster than waiting for a full review. Refund eligibility and timing are detailed further on the Refund Policy page.

Account and security

We strongly recommend enabling two-factor authentication from your account security settings, especially if you're selling and holding a balance. If you ever suspect unauthorized access to your account, change your password immediately and contact support - we can review recent account activity and lock withdrawals temporarily while things get sorted out. Never share your login credentials with anyone claiming to be platform staff; we will never ask for your password through chat, email, or a support ticket.

Reviews, ratings, and seller reputation

After a completed order, buyers can leave a review covering delivery speed, service quality, and how accurately the listing matched what was actually received. Sellers can reply publicly to any review, which is often more informative than the review itself - how a seller handles a negative review tends to say as much about them as the review does. These ratings feed into a seller's overall reputation shown on their public storefront, alongside their completion rate and dispute rate over different time windows, so a buyer isn't relying on a single average score that could be misleading on its own.

Seller and store levels are a separate signal worth understanding too. Seller level climbs based on total completed orders and never goes down - it's a simple measure of how much a seller has actually sold over their lifetime on the platform. Store level reflects sales volume more specifically and can move up or down depending on recent performance. Neither replaces actually reading a seller's reviews, but both are useful at-a-glance signals when comparing two similarly priced listings.

Coupons, credits, and the affiliate program

Sellers can create coupon codes for their own listings, which buyers apply at checkout for a discount - useful to know about if a seller mentions a promotion anywhere outside the platform. Store credit, whether from a deposit or a refund issued as credit, shows up as an option at checkout and can be applied toward any purchase. Separately, the affiliate program lets any user - buyer or seller - share a referral link and earn a percentage of what their referrals spend going forward, tracked from a dedicated affiliate dashboard with its own earnings and payout history. None of this requires technical setup; it's all available from your account menu once you're logged in.

Still need help?

Contact us directly, or open a support ticket from your account menu once logged in. Include your order number or username wherever relevant - it speeds up the response considerably compared to a general description with no reference point.